If a smart device appears offline on the EasyHub Portal, there’s no need to panic. Offline status on the portal doesn’t necessarily mean the device is physically offline at the property. It often indicates a temporary disruption in internet communication between the device and the EasyHub Portal. Here’s how you can address the situation:
Steps to Address an Offline Device:
Stay Calm
Understand that most offline issues are related to internet connectivity and do not directly affect the device’s functionality at the property.
Wait for the Connection to Restore
In many cases, the device will automatically reconnect to the portal once internet communication stabilizes.
Monitor the Situation
If the device remains offline for more than 48 hours, take the following steps:
Contact EasyHub Support: Reach out to our support team for assistance.
Engage Your Maintenance Team: Ask your team to visit the property to investigate the issue.
Check the Smart Hub and Internet
Verify that the Smart Hub at the property is still plugged in and functioning.
Check if the property’s internet connection is active and stable.
Note that some EasyHub devices use 5G connectivity, while others rely on ethernet cables. If the hub appears offline, ensure that the internet is operational, and the hub has not been unplugged.
Rest Assured About Key Functions
EasyHub devices, such as smart locks, feature an offline contingency mode. Even if the hub is offline on the portal, EasyHub can continue to generate random door lock codes, ensuring that check-ins and other critical processes are not interrupted.
Schedule a Property Visit
After a few days, it’s important to have your team visit the property to inspect and resolve any ongoing issues. They can confirm the status of the hub and restore connectivity if necessary.
Proactive Tips:
Regularly check the EasyHub Portal to monitor device statuses.
Keep the property’s internet infrastructure in good condition to minimize disruptions.
Inform guests or residents of the offline contingency features to ensure their confidence.
EasyHub’s robust design ensures that your operations remain seamless, even during temporary connectivity issues. If you have further questions, our support team is always ready to assist!