The Device OTA (Over-the-Air) page in the EasyHub Portal enables property managers and administrators to manage software updates for smart devices installed in their properties. This feature ensures that devices remain up-to-date with the latest firmware, improving performance, fixing issues, and introducing new functionalities. With OTA updates, there is no need to physically reconfigure devices on-site, saving time and reducing operational complexity.
Accessing the Device OTA Page
Log in to your EasyHub account.
Navigate to the left-hand menu and click on Devices > Device OTA.
The Device OTA page will display options for:
All: View all devices.
To Be Upgraded: Devices with pending updates.
In Process: Devices currently being updated.
Failed: Devices where updates have failed.
Navigating the Device OTA Page
Key Features:
Search Devices:
Use the search bar to find specific devices by their Device ID or Product ID.
Optionally, search by Unit Number to locate devices installed in specific properties.
Click Search to filter results or Reset to clear the search.
Device Status:
Devices are categorized under tabs to streamline management: All, To Be Upgraded, In Process, and Failed.
The page will display a message if no devices are available for updates.
Batch Upgrade:
Select up to 50 devices using the checkbox and click Batch Upgrade to initiate updates for multiple devices simultaneously.
Refresh:
Click Refresh to reload the device list and check for new updates.
Performing OTA Updates
Check for Updates:
Devices that require updates will appear under the To Be Upgraded tab.
Initiate Updates:
Select devices by checking the boxes next to their names or select all devices on the page.
Click Batch Upgrade to start the process.
Monitor Progress:
Devices being updated will appear under the In Process tab.
If an update fails, the device will move to the Failed tab for further action.
Troubleshooting
No Updatable Devices:
If no devices are displayed under the To Be Upgraded tab, ensure the firmware updates have been released by EasyHub. Contact EasyHub support if necessary.
Failed Updates:
Navigate to the Failed tab to view devices with unsuccessful updates.
Retry updates by selecting the devices and clicking Batch Upgrade again.
Benefits of OTA Updates
Time Efficiency: Updates are applied remotely, reducing the need for on-site configurations.
Enhanced Performance: Devices operate with the latest features and bug fixes.
Simplified Management: Centralized control over firmware updates ensures consistency across properties.
Additional Notes
Ensure all devices are online and connected to the EasyHub platform for successful updates.
For large-scale updates, consider performing updates during non-peak hours to minimize disruptions.
Contact EasyHub Support if issues persist after multiple update attempts.
For further assistance, visit the EasyHub Help Center or contact our support team at [email protected]