Disclaimer
This policy outlines the terms and conditions regarding the removal of EasyHub devices. By using EasyHub services and devices, customers agree to comply with these terms. Unauthorized removal or failure to return devices may result in additional charges as outlined below. EasyHub reserves the right to modify this policy at its discretion, with prior notice to customers.
1. Device Removal Policy
Customers who wish to remove any EasyHub-installed devices must provide at least 30 days’ prior written notice to EasyHub. Failure to do so will result in a $100 fee per removed device, unless otherwise agreed between the parties due to technical issues with the device. This policy applies to the following devices:
Smart Hub
Thermostat
Door Lock
Solar Camera
Doorbell
Water Sensor
Door Sensor
Smart Pool Switch
Smart Pool Switch
Noise Sensor
Smoke Sensor
Each device installed by EasyHub is uniquely identified and assigned to a specific property location. EasyHub tracks all device installations and removals through its platform, ensuring full accountability for all installed equipment.
2. Additional Fees for Unreturned or Damaged Devices
If a device is physically removed without prior notice and the customer fails to return it within maximum 15 days, or if the returned device is damaged or not in working condition, the following additional fees will be applied on top of the standard removal fee:
Device Type | Fee per Unreturned or Damaged Device |
Smart Hub | $150 per device |
Thermostat | $170 per device |
Door Lock | $400 per device |
Solar Camera | $350 per device |
Doorbell | $80 per device |
Water Sensor | $50 per device |
Door & Window Sensor | $30 per device |
Smart Pool Switch | $250 per device |
Noise Sensor | $150 per device |
Smoke Sensor | $50 per device |
Customers are responsible for ensuring that devices remain properly installed and in working condition until their official removal date.
Furthermore, any devices that remain installed in the property but were not removed will continue to be billed under the customer’s monthly invoices as part of their active service agreement.
3. Device Removal Tracking
EasyHub assigns a unique device ID to each device when it is linked to a unit or property location. This enables continuous monitoring of the installation status and ensures full tracking of all devices. Each device is identified by a distinct physical ID, allowing EasyHub to verify:
Installation status and historical usage
Location assignment to a specific property or unit
Removal date and compliance with notice requirements
Any unauthorized physical removal of an EasyHub device will be automatically detected and recorded in EasyHub’s system. In such instances, applicable fees will be assessed in accordance with EasyHub’s service terms and policies
4. Conditions for Device Removal Without Fees
Devices may only be removed under the following conditions, without incurring a fee:
Technical Failure – If an individual EasyHub device experiences a verified technical issue, and both parties agree that removal of the specific device is the most appropriate resolution, it may be uninstalled.
Property No Longer in Portfolio – If a unit or property is no longer part of the Property Manager’s portfolio (e.g., the unit is sold or permanently removed from management), and the Property Manager provides at least 30 days' prior notice to EasyHub.
Any attempt to remove, uninstall, or cancel devices that do not meet the conditions above will be subject to the Order Form and Terms of Service, which clearly state that the order is non-cancellable for convenience and non-refundable. As a result, if a customer removes functional devices that EasyHub has not identified as defective, all financial penalties for the remaining contract period will be fully enforced in accordance with the agreed service terms.
5. Payment Terms & Enforcement
All removal and damage-related fees will be automatically billed to the customer’s account. Failure to comply with these payment terms may result in:
Suspension or termination of EasyHub services
Legal action for non-compliance with service agreements
Reporting of outstanding balances for collections
6. Contact & Support
For any questions regarding device removal, associated fees, or return procedures, please contact EasyHub Support at [email protected] or reach out via your EasyHub Customer WhatsApp group for assistance.