The Check-In Page in the EasyHub portal is designed to provide property managers with a centralized dashboard for viewing and managing all reservation details. This page integrates seamlessly with the Property Management System (PMS) and serves as the primary interface for handling check-ins, check-outs, and property readiness. This page is used for bot short and long-term rentals. For Long-Term Rentals, Property Managers will manually check-In a new tenant into the property, and during the process the tenant will automatically be provided with the EasyHub mobile app access to control it's Smart Home features during the tenancy period. The features updated on this page will not affect anything on the PMS system.
Mobile App Access:
To grant mobile app access to managers, staff, or owners, follow these steps:
Select the property for which you want to provide access.
Click the "Check-In" button.
Add the person's name, email, and access period.
Save the details.
The person will automatically receive access to the EasyHub Mobile app.
Ask the person you want to grant access to the EasyHub app to download it on their iOS or Android device:
Top Navigation Tabs:
All: Displays all properties and their current statuses, including vacant, occupied, or flagged properties.
Vacant: Lists properties that are currently unoccupied and ready for the next reservation.
Occupied: Displays properties that are currently in use.
Unapproved Tenancy Extension: Highlights pending tenancy extension requests that require manual review or approval.
To Be Cleaned: Identifies properties that require cleaning before being marked as ready for the next reservation.
To Be Checked In: Displays properties scheduled for an upcoming check-in. Use this tab to prepare units for new guests.
Search Bar:
Located near the top of the page, the search bar allows you to quickly find specific properties or reservations by entering keywords or unit IDs.
Filters:
Public Area: Filter to display only public areas within the property group.
Error: Highlights properties with synchronization or operational issues, allowing for prompt resolution.
Property Cards:
Each property is represented as a card with key details:
Property name and ID.
A visual indicator of its current status (e.g., vacant, occupied).
A reservation tag indicating integration status with the PMS.
How to Use the Check-In Page
1. Navigating the Check-In Page
Open the Check-In section from the left-hand menu of the portal.
Use the Top Navigation Tabs to filter properties based on their current status.
Select a property card to view its detailed reservation and readiness information.
2. Managing Reservations
To Be Checked In:
Use this tab to view all properties with scheduled upcoming check-ins.
Verify that each unit is prepared, including checking the cleaning status and device readiness (e.g., smart locks and thermostats).
Ensure access codes are active and sent to guests.
Unapproved Tenancy Extensions:
Review tenancy extension requests under this tab.
Approve or deny extensions based on guest details and lease compliance.
Vacant Properties:
Monitor unoccupied units to ensure they are ready for future reservations.
3. Viewing Detailed Property Information
Select any property card to:
Access guest reservation details (name, contact information, check-in and check-out dates).
Manage automation settings, such as temperature, lighting, and access permissions.
Check and update the cleaning status or other preparation requirements.
4. Handling Issues
Error Tab:
Properties with syncing or operational errors will appear here.
Review error details (e.g., device malfunctions or reservation mismatches) and take corrective actions.
Key Functionalities
PMS Integration:
Automatically synchronizes reservation data from the PMS.
Reduces manual entry by generating and managing access codes directly through the platform.
Real-Time Updates:
The dashboard reflects live changes to property statuses, such as cleaning completion or guest check-ins.
Reservation Preparation:
Use the To Be Checked In tab to ensure all necessary preparations (cleaning, access codes, device configurations) are completed before guest arrival.
Centralized Management:
Manage all properties, guests, and devices from one place.
Quickly switch between vacant, occupied, and flagged properties with intuitive tabs and filters.
Step-by-Step Guide
Preparing for a Guest Check-In:
Navigate to the To Be Checked In tab.
Select the property scheduled for the next check-in.
Verify:
Cleaning status is updated to "Ready."
Devices like smart locks are synced and functioning.
Access codes are active and shared with the guest.
Confirm property details to ensure a seamless check-in experience.
Approving a Tenancy Extension:
Go to the Unapproved Tenancy Extension tab.
Click on a flagged property.
Review the extension request details, including the new proposed duration and any special notes.
Approve or deny the request with one click.
Resolving Errors:
Use the Error filter to display flagged properties.
Open the error details to identify the issue (e.g., PMS synchronization failure).
Take action based on the error type, such as resyncing data or contacting support.
For additional detail please refer to the User Guide documentation.