The Alarm Settings page in the EasyHub Portal is designed to provide property managers with a seamless way to monitor their properties remotely. By setting up notifications through pop-ups, emails, or in-site messages, managers can stay informed about key events and potential issues across their portfolio. This functionality eliminates the need for physical presence, ensuring efficient and proactive property management.
Overview of Alarm Types and Their Functions
The EasyHub platform supports a variety of alarms to address different scenarios:
Device Low Power Alarm:
Purpose: Alerts when the battery level of devices, such as smart door locks, drops to a critical level.
Notification Methods: In-site messages, pop-up reminders, and optional email notifications.
Configuration: Add multiple email addresses to ensure key stakeholders are informed.
Device Offline Alarm:
Purpose: Notifies when a device, such as a door lock or gateway, goes offline.
Use Case: Helps ensure devices are always operational, avoiding disruption in property management.
SOS Alarm:
Purpose: Sends alerts for emergency situations.
Customization: Configure methods to ensure the fastest response.
Door Sensor Alarm:
Purpose: Detects unauthorized or unexpected door openings.
Benefit: Improves security and reduces risks of intrusion.
Flood Alarm:
Purpose: Triggers when water leakage is detected, preventing potential property damage.
Essential for: Properties with basements or water-prone areas.
Smoke Alarm:
Purpose: Provides early warnings of fire or smoke, ensuring guest safety.
Gas Alarm:
Purpose: Monitors gas leaks and triggers alerts to mitigate safety hazards.
Human Presence Alarms:
Movement Detected and Movement Not Detected:
Used to monitor areas for occupancy or inactivity.
Ideal for energy-saving scenarios and guest comfort.
Air Conditioner Alarm:
Purpose: Alerts for issues with air conditioning systems.
Temperature Alarms:
High Temperature Alarm: Activates when temperatures exceed 40°C (104°F).
Low Temperature Alarm: Activates when temperatures fall below 0°C (32°F).
Use Cases: Critical for properties with climate-sensitive equipment or regions with extreme weather conditions.
How to Configure Alarm Notifications
Accessing the Alarm Settings Page:
Navigate to the Alarm Settings option under the Devices menu in the EasyHub Portal.
Selecting Notification Methods:
Choose from three options for receiving alerts:
In-site messages: Notifications within the EasyHub Portal.
Pop-up reminders: Real-time alerts while logged in.
Email notifications: Sent directly to specified email addresses.
Adding Email Recipients:
Click on + Add under the "Added Email Notified" section for any alarm type.
Enter the email addresses of team members or stakeholders.
Multiple recipients can be added for comprehensive coverage.
Customizing Alarm Methods:
Enable or disable specific alarm methods based on the property’s needs.
Example: For critical alarms (e.g., flood or smoke alarms), enable all three methods to ensure timely action.
Saving and Reviewing Settings:
After making changes, save the settings to apply them.
Review configurations periodically to ensure they align with the latest property management requirements.
Best Practices for Managing Alarm Settings
Ensure Comprehensive Coverage: Assign multiple email recipients for critical alarms to ensure redundancy in case one recipient is unavailable.
Prioritize by Alarm Importance: Use pop-up and email notifications for high-priority alarms, such as gas or smoke alarms, while relying on in-site messages for less critical alerts.
Regularly Update Contact Information: Periodically review and update email recipients to reflect changes in the property management team.
Integrate with On-Site Staff: Coordinate alarm responses with on-site staff to address issues like device offline alerts or maintenance requirements promptly.
Benefits of Using Alarm Settings
Proactive Property Management: Stay informed about device status, potential hazards, and guest-related issues without being physically present at properties.
Enhanced Safety and Security: Address critical alarms, such as gas leaks or smoke detection, to protect guests and assets.
Efficiency and Automation: Automate notifications to reduce manual monitoring and streamline property management workflows.
Common FAQs
Q: Can I customize the alarm thresholds for temperature or noise monitoring?
A: Yes, thresholds can be customized in the device-specific settings for temperature and noise alarms.
Q: What happens if an alarm notification is missed?
A: Missed notifications can be reviewed in the notification history within the EasyHub Portal.
Q: Is there a limit to the number of email recipients for each alarm?
A: No, you can add as many email recipients as needed to ensure comprehensive coverage.
Q: Can I disable a specific alarm type for a property?
A: Yes, you can disable alarms that are not relevant to specific properties through the settings.